Had an accident? What happens now?

• Stop your vehicle if it is clear, safe and legal
• Move the vehicle off the road if safe to do so
• Turn off the ignition of all vehicles involved
• Make the accident scene safe – turn hazard lights on.
• Check for injury, if necessary call Police, Emergency Medical Services. If Police attend, get the incident reference number from them.
• Ask to see the other driver’s license and write down/take a photo of the license number
• Exchange details with involved party – Name, Contact Details, Registration number, Type and Model of other vehicle
• Exchange insurance company information. Do not discuss “fault”.
• Get names and contact details of anyone who witnessed the accident

IN A TIMELY MANNER:

• Make a quick diagram of how the incident came about. Indicate your own, and the other vehicles’ direction of travel and lane. Also note the date, time and weather conditions.
• Lodge a claim with your Insurance Company and nominate us as your repairer. Supply them with all details regarding the accident including the other parties details, and the police incident number if applicable.

• Bring the vehicle in to us for an assessment at a time suitable to you. Please phone 03 352 3240 to make an appointment.
• Have your claim number with you if possible – repairs cannot be started until a claim number has been supplied by your Insurance company to the Repairer.
• We will give you an estimate of how long the repair will take, and the cost of repair.
• Your vehicle will then be booked in for a repair date that is convenient for you – you will receive a reminder of the booking prior to the date of repair.
• We do the rest – the cost of the repair will be quoted to your Insurance Company via digital assessment – images of the vehicle, accident damage and our quote will be loaded directly to the Insurance Company’s on-line system.

• Bring the vehicle in to us for an assessment at a time suitable to you: no appointment is necessary for this.
• Have your claim number with you if possible – repairs cannot be started until a claim number has been supplied by your Insurance company to the Repairer.
• We will give you an estimate of how long the repair will take, and the cost of repair.
• Your vehicle will then be booked in for a repair date that is convenient for you – you will receive a reminder of the booking prior to the date of repair.
• We do the rest – the cost of the repair will be quoted to your Insurance Company via digital assessment – images of the vehicle, accident damage and our quote will be loaded directly to the Insurance Company’s on-line system.

To even start sourcing parts, we need a claim number from your Insurance Company, authorising us to do so.  So there are no unforeseen holdups, it is really important that your Insurance Company have all the details they need.

The majority of parts, new and used, come from within New Zealand, and are generally delivered within a timely manner.  Any delay is usually due to freighting difficulties, road closures, or sometimes the part we need is a little elusive, and just hard to source.

Parts are currently taking longer to procure than they were 12 months ago. When the NZ distributors do not have what is required, they will be ordered from the manufacturer overseas. Previously this could take up to 6 weeks. In some instances now, we are seeing this at 12 weeks or more depending on supply/demand, and where it is coming from. Unfortunately, all Repairers are operating under the same circumstances.

We will always keep you updated of any delay should it arise.

• You will be contacted as soon as your vehicle repair has been completed and vehicle is ready to collect.
• If there is an excess due, please be prepared to pay upon pickup of vehicle, or prior to the vehicle leaving our premises.
• All work by Northern Collision Centre is guaranteed, we provide customers the reassurance that the vehicle will be restored to its pre accident condition